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Measles can spread to other people easily.
Patients who have an appointment to come into the practice should not attend if they have:
Please contact the surgery and one of our clinicians will call you back.
For more information on measles, please visit the NHS website.
Concern Raised | Proposed Action |
Lack of parking at the Hackwood site. | The Project Manager has been in touch with our contacts at Basingstoke and Deane Borough Council to explore the possibility of the Partnership purchasing permits for the car park at the top of Sarum Hill. These permits would be used by staff so that the current staff parking at the site can be converted for patient use. The footfall at the Hackwood site is not anticipated to increase as a result of the merger and the limited parking was taken into consideration when determining the ‘hub’ locations. There has been no response from the Council at present but this will be pursued. |
Difficulty parking at Camrose during school drop off and pick up times. | The Project Manager has been in touch with our contacts at Basingstoke and Deane Borough Council to explore the possibility of extending the rear car park. She has also asked if street lighting in the rear car park might be considered. There has been no response from the Council at present but this will be pursued. |
Basingstoke bus routes do not link the three sites adequately. | Our three Patient Participation Groups (PPGs) are going to be working together to create a project group in order to present a case to the Council for a better bus link between the three sites. At present, some patients would need to get two buses from their home to one of the sites. This project group is yet to begin but we are very grateful for our PPGs for coming up with this suggestion and for taking it forward in the near future. If any other patients would like to support this group, please contact your Practice and ask how to contact the PPG. |
It will be harder to get a GP appointment. | One of the first changes that we are making is creating a unified appointment system. Combined, we have two Paramedic Practitioners, Six Nurse Practitioners and two Triage Nurses, who, along with GP support, will be managing the on the day demand. This new way of managing our on the day demand will release GP time and enable us to provide more routine GP appointments, around 200 per week. This will be starting from 6th August. In terms of our routine GP appointment system, we will have appointments that are release 30, 7, 4 and 2 days in advance. All of these appointments, along with GP telephone consultations, will be bookable on the telephone, at the reception desk and online. We will also have ‘follow up’ appointments that are bookable by a Clinician only to ensure that, if the Clinician advises you need to be seen again in two weeks, you can be booked directly into a follow up slot and not have to call back to book. We are going to strongly encourage patients to book appointments with their usual GP in order to improve continuity of care. This will also help to even out the workload of the GPs. By increasing by 200 appointments per week, patients should be able to book an appointment with their usual GP much easier. We are also still offering the ‘improved access’ GP clinics (weekday evening and Saturday morning appointments) and these are in addition to what we have bene offering previously. |
General concerns regarding the merger with regards to comments such as:
a) Why can’t things stay the way they are? b) Purely a financial decision. c) I prefer to stay at my current Practice. d) I don’t like/cannot cope with change. |
Things cannot stay the way they are as we have openly stated that if we do not merge, at least one of the three Practices will cease to operate within a number of years. We explained within our letter to patients that any cost savings would be minimal; in fact, the merger is actually costing quite a lot of money. Merging has not been made with any financial benefit in mind, it is purely to provide sustainability to patients and staff alike. Any cost savings made in the future will be used to increase multidisciplinary working and the services offered to patients. Some patients stated they’d rather stay at their current practice. From 1st July, we will contractually be one Practice with three sites. For routine GP and Nurse care, patients will be offered appointments at their ‘usual site’, but when the ‘hubs’ come into play in late 2018/early 2019, patients may be required to travel to one of the other sites for a specific appointment (diabetes, respiratory, urgent appointments, leg ulcers, phlebotomy, minor surgery, joint injections and family planning). In response to those who expressed difficultly or dislike for change, as we have explained above, if we do not merge, at least one of the Practices would close in the coming years and this would inevitably lead to much larger changes than what is being proposed by the merger. |