Dr. iQ is our practice mobile app. For the fastest, most convenient way to access our GP services,
download the app NOW:
Download Dr. iQ - our practice mobile app: Download Dr. iQ - The fastest way to access our GP services. |
|
New patients can register with our practice via Dr. iQ Register with us Conduct online consultations Update your profile View medical records Order medications |
|
Download Dr. iQ |
Measles can spread to other people easily.
Patients who have an appointment to come into the practice should not attend if they have:
Please contact the surgery and one of our clinicians will call you back.
For more information on measles, please visit the NHS website.
Patient Survey Results Report
A copy of the survey was sent by post to every patient of the Hackwood Partnership, the Gillies and Overbridge Medical Partnership and the Camrose Medical Partnership. Hard copies (and large print copies) were available at each surgery’s reception desk and online access to the survey was available through each of the three surgery’s websites. The survey was available between 5th April 2018 and 20th April 2018. In order for the survey to be representative, an uptake of 10% of the total patient numbers was required.
A total of 5637 surveys were completed representing an uptake of 12.67% of the total number of patients across all three medical practices (44482). Any responses that indicated a ‘yes’ and a ‘no’ response or had not indicated a preference to being able to satisfactorily access all three sites were classed as invalid.
Hackwood | Camrose | Gillies | Total | |
Completed surveys | 1855 | 1518 | 2264 | 5637 |
List Sizes | 13072 | 12290 | 19120 | 44482 |
% responses received | 14.19% | 12.35% | 11.84% | 12.67% |
Invalid responses | 30 | 25 | 25 | 80 |
% invalid responses | 1.62% | 1.65% | 1.10% | 1.5% |
QUESTION 1: In the event of Gillies and Overbridge Medical Partnership, Camrose Medical Partnership and The Hackwood Partnership merging, would you be able to satisfactorily access medical services at the three sites should you need to be seen in one of the clinic ‘hubs’?
Yes (numbers) | No (numbers) | |
Camrose Medical Partnership | 1103 | 390 |
The Hackwood Partnership | 1384 | 441 |
Gillies and Overbridge Medical Partnership | 1771 | 468 |
Acorn Health Partnership | 4258 | 1299 |
Yes (percentage) | No (percentage) | |
Camrose Medical Partnership | 73.88% | 26.12% |
The Hackwood Partnership | 75.84% | 24.16% |
Gillies and Overbridge Medical Partnership | 79.10% | 20.90% |
Acorn Health Partnership | 76.62% | 23.38% |
This shows that patients registered at the Camrose site feel that they are less likely than the Hackwood patients to be able to satisfactorily access one or other, or both, of the alternative sites and that the Gillies and Overbridge registered patients would find the least difficulty in accessing other sites.
QUESTION 2: If the answer to the above is ‘no’, what would you find most difficult about accessing services at Gillies and Overbridge Medical Partnership, Camrose Medical Partnership or The Hackwood Partnership?
A total of 1224 patients wrote a response in this box. The % of respondents who answered ‘no’ to question 1 and then gave an explanation in question 2 was 94.23%. This is representative of 91.10% from Camrose Medical Partnership, 92.97% from The Hackwood Partnership and 95.51% from the Gillies and Overbridge Medical Partnership.
Number of comments in relation to question 2 | % of patients who answered ‘no’ to question one and then correctly completed question 2. | |
Camrose Medical Partnership | 367 | 91.10% |
Gillies and Overbridge Medical Partnership | 447 | 95.51% |
The Hackwood Partnership | 410 | 92.97% |
Acorn Health Partnership | 1224 | 94.23% |
Key themes were drawn from the 1224 comments. Some responses included concerns that covered more than one of themes, so whilst 1224 comments were received, 1691 appear on the chart below:
H | C | G | T | ||
Transport Issues: | |||||
Buses: | Multiple changes required | 54 | 23 | 38 | 115 |
General difficulties | 28 | 28 | 52 | 108 | |
Unreliability | 16 | 2 | 10 | 28 | |
Frequency | 8 | 9 | 9 | 26 | |
Cost | 12 | 1 | 10 | 23 | |
Time to travel | 13 | 5 | 5 | 23 | |
No service | 3 | 14 | 3 | 20 | |
Potential loss of service | 11 | 2 | 4 | 17 | |
Taxis: | Cost | 23 | 19 | 9 | 51 |
Driving: | No car / cannot drive | 45 | 31 | 41 | 117 |
Parking at Hackwood | 1 | 25 | 60 | 86 | |
Parking | 4 | 16 | 15 | 35 | |
Disabled Parking | 0 | 4 | 10 | 14 | |
Limited Capacity | 1 | 6 | 0 | 7 | |
Walking: | Too far | 37 | 28 | 28 | 93 |
Elderly / Disabled / Frail | 1 | 2 | 10 | 13 | |
General Inconvenience | 86 | 109 | 83 | 278 | |
General elderly/frail | 53 | 26 | 71 | 150 | |
Future Concerns | 15 | 3 | 13 | 31 | |
Not wanting to travel when feeling unwell | 12 | 1 | 17 | 30 | |
General Transport Cost | 8 | 3 | 5 | 16 | |
Access Concerns | 3 | 8 | 3 | 14 | |
General Travelling times | 8 | 0 | 0 | 8 | |
Personal mobility issues | Frailty / wheelchair | 12 | 23 | 16 | 51 |
Housebound / home visits | 12 | 2 | 7 | 21 | |
Anxiety / Stress | 2 | 6 | 4 | 12 | |
New Hub Concerns | |||||
Lack of continuity | 0 | 0 | 4 | 4 | |
Clinical Competence | 0 | 1 | 0 | 1 | |
Quality of Hubs v own practice | 0 | 1 | 0 | 1 | |
Management competence | 0 | 0 | 1 | 1 | |
Appointments: | Waiting Times for an appt | 0 | 3 | 4 | 7 |
Confusion | 2 | 1 | 1 | 4 | |
Disabled access to sites | 0 | 0 | 1 | 1 | |
Prescriptions | 1 | 0 | 0 | 1 | |
Medical Files: | Confidentiality / Security | 0 | 2 | 0 | 2 |
General | |||||
Surgery Preference | 60 | 48 | 51 | 159 | |
Doctor Preference | 3 | 15 | 23 | 41 | |
Too far apart / Environmental concerns | 20 | 2 | 15 | 37 | |
No computer to see maps etc | 13 | 3 | 1 | 17 | |
Lack of Information | 0 | 1 | 8 | 9 | |
Missed appointments | 0 | 0 | 5 | 5 | |
Why bother / purely money saving exercise | 2 | 1 | 2 | 5 | |
Merger Unacceptable | 2 | 2 | 0 | 4 | |
Preference for all services under one roof | 0 | 0 | 3 | 3 | |
Lower standards/not same as current practice | 0 | 0 | 2 | 2 | |
571 | 476 | 644 | 1691 |
QUESTION 3: Do you have any other concerns about a possible merger and the providing of services in ‘hubs’ across the three sites?
A total of 1213 patients provided a response to this question; this represents 21.18% of the respondents. This is representative of 16.86% from Camrose Medical Partnership, 24.47% from The Hackwood Partnership and 22.22% from the Gillies and Overbridge Medical Partnership.
Number of comments in relation to question 3 | % of respondents who provided comments in question 3. | |
Camrose Medical Partnership | 256 | 16.86% |
Gillies and Overbridge Medical Partnership | 503 | 22.22% |
The Hackwood Partnership | 454 | 24.47% |
Acorn Health Partnership | 1213 | 21.18% |
Key themes were drawn from the 1213 comments. Some responses included concerns that covered more than one of themes, so whilst 1213 comments were received, 1955 appear on the chart below:
H | C | G | T | ||
Transport Issues: | |||||
Buses: | General difficulties | 14 | 16 | 37 | 67 |
Multiple changes required | 10 | 7 | 13 | 30 | |
Potential loss of service | 4 | 1 | 2 | 7 | |
Time to travel | 2 | 3 | 0 | 5 | |
Frequency | 2 | 2 | 0 | 4 | |
Cost | 1 | 0 | 1 | 2 | |
No service | 0 | 1 | 0 | 1 | |
Taxis: | Cost | 2 | 5 | 6 | 13 |
Driving: | Parking at Hackwood | 3 | 36 | 53 | 92 |
Parking | 13 | 5 | 22 | 40 | |
No car / cannot drive | 5 | 7 | 13 | 25 | |
Disabled Parking | 2 | 1 | 1 | 4 | |
Limited Capacity | 2 | 0 | 1 | 3 | |
Walking: | Too far | 5 | 11 | 15 | 31 |
Elderly / Disabled / Frail | 0 | 3 | 2 | 5 | |
General Inconvenience | 8 | 52 | 20 | 80 | |
Future Concerns | 33 | 17 | 28 | 78 | |
General elderly/frail | 9 | 1 | 7 | 17 | |
General Transport Cost | 1 | 2 | 2 | 5 | |
Too Far to travel | 1 | 1 | 0 | 2 | |
Personal mobility issues | |||||
Frailty / wheelchair | 3 | 12 | 14 | 29 | |
Anxiety / stress | 2 | 6 | 3 | 11 | |
Bedbound | 0 | 2 | 1 | 3 | |
New Hub Concerns | |||||
Lack of continuity | 22 | 7 | 30 | 59 | |
Location and service provided confusion | 10 | 21 | 11 | 42 | |
Reduced or equal standard services | 16 | 9 | 9 | 34 | |
Clinical Competence | 12 | 17 | 3 | 32 | |
No concern for patients shown | 13 | 5 | 8 | 26 | |
Prescriptions | 9 | 5 | 9 | 23 | |
Management competence | 11 | 3 | 7 | 21 | |
Quality of Hubs v own practice | 10 | 3 | 4 | 17 | |
Admin staff competence | 1 | 7 | 3 | 11 | |
Not being to access all services at one site | 1 | 8 | 2 | 11 | |
Will Drs and nurses move around? | 3 | 4 | 0 | 7 | |
Why can’t the clinics rotate instead? | 5 | 0 | 1 | 6 | |
Duty Dr only at one location | 2 | 0 | 0 | 2 | |
Can hubs be chosen? | 1 | 1 | 0 | 2 | |
Appointments: | |||||
Getting an appt (better / worse / emergency ones) | 89 | 118 | 135 | 342 | |
Too large overall / overcrowding | 3 | 5 | 7 | 15 | |
Disabled patients access etc | 6 | 2 | 6 | 14 | |
What if have to travel to a different hub the same day? | 0 | 3 | 6 | 9 | |
Priority for own practice / ability for appointment at another practice | 4 | 2 | 2 | 8 | |
Booking process | 3 | 1 | 4 | 8 | |
Will care home and home visits continue | 0 | 1 | 3 | 4 | |
Medical Files: | |||||
Confidentiality problems | 2 | 10 | 5 | 17 | |
Lost/missing | 2 | 0 | 3 | 5 | |
Slow updates | 0 | 1 | 0 | 1 | |
General | |||||
Doctor Preference | 102 | 87 | 124 | 313 | |
Surgery Preference | 49 | 52 | 36 | 137 | |
Concerned for elderly / future | 13 | 13 | 16 | 42 | |
More cuts / closures / job losses | 16 | 7 | 7 | 30 | |
Lack of Information | 9 | 6 | 14 | 29 | |
No change wanted | 2 | 0 | 20 | 22 | |
Personal Touch will be lost | 6 | 9 | 6 | 21 | |
Unfavourable reports from other practices | 8 | 3 | 5 | 16 | |
Will you be flexible ref late if travelling on bus, etc? | 5 | 2 | 8 | 15 | |
Knowledge of medical history/personal knowledge | 9 | 3 | 1 | 13 | |
Why bother / purely money saving exercise | 3 | 3 | 5 | 11 | |
Merger Unacceptable | 1 | 6 | 4 | 11 | |
Number of Doctors Vs patients (concerns) | 3 | 4 | 0 | 7 | |
No computer to see maps etc | 3 | 2 | 2 | 7 | |
Patients visits to the surgery will decline | 4 | 0 | 0 | 4 | |
Hope it’s better but have concerns | 1 | 2 | 0 | 3 | |
How will success be measured? | 0 | 1 | 0 | 1 | |
Non – merger related comments | 2 | 1 | 0 | 3 | |
583 | 625 | 747 | 1955 |
Conclusion:
The majority of concerns shown with travelling to different hubs were due to general inconvenience and reluctance to travel due to old age, infirmity and medical issues. However, the number of bus journeys involved with accessing the different sites was also a large factor in difficulty accessing the hubs. It was noted that in some cases, a walk was involved to reach the surgeries from the bus stop. A lot of patients are currently able to walk to their local practice but would not be able to access others by this means and therefore their local surgery was the preferred location.
Most of the concerns shown with regards to merging the three practices were to do with maintaining a relationship with one’s own GP and a worry that patients would not be able to make routine appointments at their registered practices. Some concern was also shown over waiting times, both currently and in the future.
The main reason for merging is to ‘futureproof’ our services and to improve continuity between patients and their usual GP. Another key aim is to enable more efficient use of a service that is nationally struggling because of increased use and static funding.
Information extracted from the survey will be used to create an action plan to address patients’ concerns with the planned merger and regular updates and will be provided.