Jess’s Rule: three visits and we think again

Jess’s Rule helps us to make sure patients are heard and serious illnesses are not missed.

If you contact us three times with the same symptoms and:

• you are not getting better
• your symptoms are getting worse, or
• we do not know what is causing them

our team will stop, review your care and think again. We may arrange another check, ask a colleague for their view or refer you for more tests.

Jess’s Rule is named after Jessica Brady, who died from cancer at the age of 27 after trying many times to get help. Her family worked with the NHS to help make care safer for other patients.

Please tell us if your symptoms do not improve or you are worried about a change. We are here to listen.

Find out more about Jess’s Rule on the NHS England website

Jess’ Rule Poster