Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19):

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Accessing our services – update Dec 2021

Dear patients,

We have changed the way we book our appointments in response to the latest Government guidance on COVID-19, offering a range of ways for you to safely get the help and support you need. We are open and continuing to care for our patients.

Patients who request an appointment will be assessed by telephone or online, and a clinician will determine how best to meet your care needs. You will be offered a face-to-face appointment if it is essential for you to be seen, or a video appointment if appropriate.

The fastest way to access our services is generally via our Dr. iQ app. If you do not need to come into the surgery, you will be given appropriate self-care advice, treatment or information on what to do if you become more unwell.

Thank you for your understanding and cooperation during this time of unprecedented levels of demand on NHS services. Please treat our staff with dignity and respect.

Medications

nhs

Order Medications

Request your medication via our Dr. iQ app, and collect it at your local pharmacy.

Order your medications

We encourage all patients who need to order medications regularly or intermittently to download our Dr. iQ app.

This is the quickest and easiest way to get your medication. We process most medication requests within 24 hours. When requesting repeat medication for the first time on Dr. iQ, you will be required to enter your medication details, this will then be saved for future use. Usually on the same day, and you’ll be able to collect them directly from your preferred pharmacy. This saves paper, reduces waste and is safer for patients.

Please make sure that you order your medication at least 1 week before they are due to run out.

In these challenging times, please avoid over ordering medication – as this can lead to shortages for more vulnerable patients.

If you are unable to access Dr. iQ, you can request your medication through your local pharmacy who will be happy to help you.

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Ways to request repeat prescriptions

  1. By using the online prescription request service via the NHS App – click here for more information and to see the step-by-step sign up guide; this service is not available for patients aged under 16.
  2. By ticking the required items on the ‘white part’ of your prescription and putting it in the post box on the reception desk.
  3. By completing a request form at the reception desk and placing it in the post box.
  4. By emailing nhccg.prescriptions.cghpartnership@nhs.net
  5. By visiting/phoning your usual pharmacy and asking them to send your request to us.

Please note that we do not accept prescription requests over the phone. 

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Prescription processing times

Request Received                                   Prescription Ready for Collection

Monday before 9:30am                           Thursday

Tuesday before 9:30am                           Friday

Wednesday before 9:30am                     Monday

Thursday before 9:30am                         Tuesday

Friday before 9:30am                               Wednesday

Saturday/Sunday                                      Thursday

 

Prescription requests received after 9.30am will be processed on the next working day.

Please allow three full working days for your request to be processed. For your own safety, please pay particular attention to any notes written on your prescription as they indicate any action that is required before you submit your next request. Failure to do so will result in a delay in processing your request and may also result in a reduction in the number of tablets issued to you.

Urgent requests for medication

Requests for urgent medications should be made before 2.30 pm. If you require your usual medication as an emergency and it is not possible to get a prescription in time it may be possible to obtain a supply from the chemist.

Whilst the vast majority of medication requests are of a non-urgent nature we do provide same day urgent prescriptions for certain medications. This service is strictly limited to the following medications/patient groups:

  • Asthma and COPD reliever inhalers
  • Anticoagulation
  • Insulin, and associated products and other antidiabetic medications
  • Antiepileptics
  • GTN spray
  • Long term steroids & immune suppressants
  • Antipsychotics
  • Anti-arrhythmics
  • Palliative care patients’ medications
  • Long term antibiotics

Repeat prescriptions for children under 16

As children under the age of 16 cannot have access to the online services via this website, we will accept prescription requests via email for these patients.

Please email requests for under 16s to nhccg.prescriptions.cghpartnership@nhs.net.

Alternatively, complete a repeat prescription form and hand it into reception.

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Medication reviews

It would not be right or safe for us to issue medication continually without the medication being kept under review. Consequently, a doctor will review your medication periodically and they may ask you to make an appointment to discuss it with them or they may ask you to have a blood test.

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Medication queries or problems

Within the Dr. iQ app, we’ve made it easy to raise any queries or problems about your medication. Simply download the app, tap on Medication and complete a short e-consultation that will capture your query or problem.

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Medication reminders

You can set reminders for your medication within the Dr. iQ app. This helps to remind you to take your medication on time.

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Paying for prescriptions

Some patients are entitled to free prescriptions. You can find out if you are entitled to free prescriptions on the NHS.uk website. If you are not entitled to free prescriptions, see the NHS prescription charges below.

How much is the NHS prescription charge?

The current prescription charge is £9.15 per item.

It’s £30.05 for a surgical bra.

A prescription prepayment certificate (PPC) could save you money on NHS prescription costs.

Find out how to save money with a PPC

With Dr. iQ, you can:

Register
with us

Conduct online consultations

Update my details

Order medications

View medical records

Book appointments

How to register with and use Dr. iQ

See our helpful videos guides on how to register with and use the Dr. iQ app

Download the Dr. iQ app NOW

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