Order your medications
We encourage all patients who need to order medications regularly or intermittently to download our Dr. iQ app.
This is the quickest and easiest way to get your medication. We process most medication requests within 24 hours. When requesting repeat medication for the first time on Dr. iQ, you will be required to enter your medication details, this will then be saved for future use. Usually on the same day, and you’ll be able to collect them directly from your preferred pharmacy. This saves paper, reduces waste and is safer for patients.
Please make sure that you order your medication at least 1 week before they are due to run out.
In these challenging times, please avoid over ordering medication – as this can lead to shortages for more vulnerable patients.
If you are unable to access Dr. iQ, you can request your medication through your local pharmacy who will be happy to help you.
Ways to request repeat prescriptions
- By using the online prescription request service via the NHS App – click here for more information and to see the step-by-step sign up guide; this service is not available for patients aged under 16.
- By ticking the required items on the ‘white part’ of your prescription and putting it in the post box on the reception desk.
- By completing a request form at the reception desk and placing it in the post box.
- By emailing email@example.com
- By visiting/phoning your usual pharmacy and asking them to send your request to us.
Please note that we do not accept prescription requests over the phone.
Prescription processing times
Request Received Prescription Ready for Collection
Monday before 9:30am Thursday
Tuesday before 9:30am Friday
Wednesday before 9:30am Monday
Thursday before 9:30am Tuesday
Friday before 9:30am Wednesday
Prescription requests received after 9.30am will be processed on the next working day.
Please allow three full working days for your request to be processed. For your own safety, please pay particular attention to any notes written on your prescription as they indicate any action that is required before you submit your next request. Failure to do so will result in a delay in processing your request and may also result in a reduction in the number of tablets issued to you.
Urgent requests for medication
Requests for urgent medications should be made before 2.30 pm. If you require your usual medication as an emergency and it is not possible to get a prescription in time it may be possible to obtain a supply from the chemist.
Whilst the vast majority of medication requests are of a non-urgent nature we do provide same day urgent prescriptions for certain medications. This service is strictly limited to the following medications/patient groups:
Asthma and COPD reliever inhalers
Insulin, and associated products and other antidiabetic medications
Long term steroids & immune suppressants
Palliative care patients’ medications
Long term antibiotics
Repeat prescriptions for children under 16
As children under the age of 16 cannot have access to the online services via this website, we will accept prescription requests via email for these patients.
Please email requests for under 16s to firstname.lastname@example.org.
Alternatively, complete a repeat prescription form and hand it into reception.
It would not be right or safe for us to issue medication continually without the medication being kept under review. Consequently, a doctor will review your medication periodically and they may ask you to make an appointment to discuss it with them or they may ask you to have a blood test.
Medication queries or problems
Within the Dr. iQ app, we’ve made it easy to raise any queries or problems about your medication. Simply download the app, tap on Medication and complete a short e-consultation that will capture your query or problem.
You can set reminders for your medication within the Dr. iQ app. This helps to remind you to take your medication on time.
Paying for prescriptions
Some patients are entitled to free prescriptions. You can find out if you are entitled to free prescriptions on the NHS.uk website. If you are not entitled to free prescriptions, see the NHS prescription charges below.
How much is the NHS prescription charge?
The current prescription charge is £9.65 per item.
It’s £30.05 for a surgical bra.
A prescription prepayment certificate (PPC) could save you money on NHS prescription costs.
With Dr. iQ, you can:
How to register with and use Dr. iQ
See our helpful videos guides on how to register with and use the Dr. iQ app