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New patients can register with our practice via Dr. iQ ![]() Register with us ![]() Conduct online consultations ![]() Update your profile ![]() View medical records ![]() Order medications |
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Measles can spread to other people easily.
Patients who have an appointment to come into the practice should not attend if they have:
Please contact the surgery and one of our clinicians will call you back.
For more information on measles, please visit the NHS website.
Planning a Summer Holiday?
Did you know that you can complete your travel form online at www.cghpartnership.co.uk – click on the ‘clinics and services’ button and then click on ‘travel immunisations’. The more notice that you give us, the more choice of appointment date, time and location we will be able to provide you with. We do ask for at least 8 weeks’ notice as some vaccinations are provided in a course of three.
Electronic Prescriptions
Save time queuing at the desk and sign up to EPS today. EPS is a system whereby your prescription goes straight from our computer system to that of the Pharmacy of your choice. Almost all drugs can now be sent via this system, including controlled drugs since earlier this month. Ask for a sign up card at reception today.
Online Access
Book an appointment, view a result or request a prescription at a time convenient to you! Sign up to patient online access today! Patient online access is available 24/7 and saves you needing to telephone the practice. You must be aged 16 or over and bring photographic identification and address proof with you to the reception desk where you will be asked to complete a short sign up form. You request then goes to our administration team for verification before you are sent your access codes via post or email. There are many different patient online access systems and you can choose which one you find most user friendly for your needs.
New Consulting Rooms at Gillies Health Centre
The nine new rooms (two ‘wings’) are now complete and ready for their first use in early May. These expansion and reconfiguration works will enable us to have our diabetes hub which will include HCAs, Diabetic Nurses, Diabetic Eye Screening, Diabetes Education for newly diagnoses patients and Diabetic Consultant Clinics all situated in this new wing at Gillies Health Centre. The other new wing will be for GP and Clinical Pharmacist use and will increase the training opportunities that we can offer for the next generation of GPs and Nurses. We will have an official opening ceremony in due course.
CQC Report
We are currently still awaiting our CQC report back following our inspection late last month. We know there are some areas where we need to improve but we are so proud of our team for how far we have come in the last nine months. We feel we’ll be given the rating of ‘requires improvement’ and we feel that is fair given all of the changes that we’ve gone through recently – not everything is quite as we’d like it yet, but, we are getting there. We would like to take this opportunity to thank our patients for their patience with us through all of the changes. We’d also like to thank those who took the time to fill out the CQC feedback cards that were on display in all of the waiting rooms in the lead up to the inspections and to those who spoke with the inspectors on the inspection days. As soon as we have our report back, we will publish it in the waiting rooms and on our website.
Telephones
As we stated in our latest update in all of the waiting rooms, and also in the Gazette article of 18th April, our telephone system issue is finally now resolved. Calls were being routed to phones incorrectly and therefore were not being answered in order; causing some patients to be on hold for a very long time. We would like to clarify that our calls are all still answered in house and not at a remote call centre. All of our calls are answered by our team of receptionists on the middle floor at Essex House (Hackwood). We strive to have at least 10 members of the team answering calls at any one time. Due to sickness and recruitment issues, we had been below 10 on many occasions in the past months. We are currently still recruiting and need four more receptionists in order to be fully staffed in that team. We are hoping that our recruitment campaign will end in May. We then of course need to train these new staff. We are incredibly sorry for all of the inconvenience that this is causing our patients and other third parties trying to contact us. We have invested a lot of time into getting to the bottom of the telephone system issue with our provider as well as four recruitment campaigns. The end is in sight and we thank you for your patience and understanding.
Mental Health Nurse
We are very fortunate to have Erin Harding, a Mental Health Nurse, working within CGH Partnership on a part time basis. Erin sits in with our Duty Team based at St Andrews and she will call appropriate patients from the telephone list and see them as required. We are working towards our goal of our patients speaking to the most appropriate Clinician following their first contact and Erin is a wonderful addition to our growing Clinical Team.
Clinical Pharmacist
We are incredibly proud of Judith Otu, our Clinical Pharmacist, who achieved her independent prescribing status earlier this month. This qualification takes a lot of hard work and determination. Judith now assists the Duty Team by taking any urgent medication queries off of their list and managing them. Judith also sees some of our patients with hypertension (high blood pressure) and also those on multiple medications. Having Judith as a part of the CGH Partnership team is helping us to achieve our goal of our patients speaking to the most appropriate Clinician following their first contact.
Asthma Annual Review – ONLINE
Those patients with stable asthma can now complete their annual review online. Visit www.cghpartnership.co.uk – click on the ‘self monitoring’ button and then ‘asthma review’. You will be asked a few questions, and provided that your condition remains stable, you do not need to attend the Practice for your annual review.
New Annual Review Process
We have reviewed our annual invitation process for those patients diagnosed with a chronic disease. Traditionally, patients have been called in or around their birth month. This will still be the case for some chronic diseases, but for most, you will be called during the first part of the business year (April-March). This allows us more time to fit in reminders for those who have not attended.
Coffee Morning
We are hosting a coffee morning on Friday 26th April from 10am-12pm at St Andrews Church (next door to our St Andrews Centre Site (formerly Camrose)). This is an informal meeting to which all patients are invited. There is no set agenda; it is just a chance for our patients to meet with the Managers and GP Partners and for us to apologise to you in person for the telephone issues.
Self-Help on Website
There is a whole wealth of self-help links on the ‘self help’ page of our website www.cghpartnership.co.uk – take a look!
Congratulations to Andrea!
Andrea, one of our Nurse Managers, has given birth to a beautiful baby girl at home as she wished on 3rd April. She is called Chloe Elisabeth and she weighed 7lb 11oz. Congratulations Andrea and family!
Key Performance Indicators
We are at the point now of wanting to set our goals for moving forward as CGH Partnership. We will have been merged for one year in July. At the moment, we are striving to be ‘good’ and in time, we will strive for ‘very good’ and then ‘excellent’. We need your help to come up with our Key Performance Indicators for a ‘good’ Practice. We know the phones have been a huge issue and we feel a ‘good’ timeframe for answering a call would be within 5 minutes (excl. Monday mornings and Tuesday morning post bank holidays). We feel a ‘good’ timeframe for receiving a call back from a Clinician when you have rung with a problem that you feel is urgent for the day (i.e. a duty call), is within 3 hours. But, we need your views and your suggestions for any other KPIs that would make CGH Partnership a ‘good’ Practice to be registered at. Let us know your ideas and suggestions; email us at nhccg.cghpartnership@nhs.net or drop a note into us at reception marked ‘KPIs’.
Clinical Hubs
From May 2019, certain appointments will be offered in ‘hubs’ across our sites. Women’s Health (coil and implant fittings) will be offered from our St Andrews Centre hub, along with the Duty Hub which is already situated there, a Leg Ulcer Hub and Minor Surgery. Respiratory Nurse appointments will be at Essex House (COPD and Asthma annual reviews and Nurse follow ups) and Diabetes and Phlebotomy will be at Gillies Health Centre. All other appointment types will still be available across all three sites include routine GP and general Nurse appointments. By offering appointments in hubs, it allows our Nursing team to upskill one another which, in turn, improves the service that we are able to offer our patients.
Nurse Recruitment
We are very pleased to announce that we have successfully recruited two new Nurses! Kerrie Cameron and Pauline Chivers joined us late last month. Both are working with us three days a week across our sites. Welcome Kerrie and Pauline!